R&B
Maro
Layla
Insights
LaylaThe AI host in 
ResM
Answers calls, texts and voice notes on WhatsApp and more, at any hour, in English or Arabic.
Everything Layla doesRestaurants · Cafés · BarsUAE & Lebanon
From the first booking to the last cheque.
Bookings, orders, kitchen and till on one system. With Maro, an AI waiter who speaks your guests' language.
Layla takes the bookingMaro takes the orderOrder and pay from the tableOne cheque, split any wayThe till keeps working offlineRunning in a week
01The restaurant suite
One guest's night. One system.
Four products on one server, with two AI agents: Maro at the table, Layla on the bookings. Each one hands the guest to the next.
16:20ResMResM, with LaylaStep 01 of 04
She books
A voice note on WhatsApp, day or night, in her language. Layla, ResM's AI host, confirms.
On its own, or bundled with R&B.
20:04S²Step 02 of 04
She orders
She scans the table QR and orders from her phone. Or she just tells Maro.
20:05R&BR&B, with MaroStep 03 of 04
Kitchen and till
The kitchen sees it the second it's sent. One cheque, split any way.
23:40InsightsStep 04 of 04
You
The day, the voids and the top sellers on your phone. And Insights, the AI dashboard, answers your questions in plain words.
- HelloEnglish
- BonjourFrench
- حيّاكGulf Arabic
- مرحباLebanese Arabic
- 你好Chinese
- ЗдравствуйтеRussian
Maro answers in the guest's language
02Meet Maro, the AI waiter
Maro takes the orders. Your team takes care of people.
Talks in the guest's language, Gulf and Lebanese Arabic included.
Knows your menu and nothing else. She never invents a dish.
Says she is an assistant. Never pretends to be a person.
Her orders land on the till and the kitchen screen, on the table's one cheque.
Two AI agents, two people
Maro serves the table. Layla takes the booking.
03WhatsApp ordering
Your guests order on WhatsApp. Your team taps Accept.
S² Basic turns the chat your guests already use into your ordering line. No app to install, no screen to buy. A WhatsApp number, a phone at the counter, and a portal for the owner.
S² Basicby BeSmart Technology
How it works
The guest
The guest writes or sends a voice note.
In English, Arabic or Arabizi, typed or spoken. The ordering assistant answers in the guest's own language and asks the one thing that matters: which milk, an extra shot, which car, drive thru or take away.
The guest
The order comes back as a picture.
The items with their photos, the quantities, the add ons and the total in the venue's colours, with the assistant's words under it: “Anything else?” A “no” sends the order.
The team
The team's phone rings.
The order arrives on WhatsApp with Accept and Decline. A tap accepts it and the guest is told. Ready and Collected follow, each one a tap. A ticket prints on Accept.
The guest
The guest is told at every step.
Order sent, with the branch and its map link. Accepted. Ready at the window.
The guest
A rating with one tap.
Thirty minutes after pickup the guest rates the order, five to one, and adds a word if they like. Once a day at most.
For the guest, on WhatsApp
- Orders by chat, in their language: English, Lebanese Arabic or Arabizi, typed or by voice note. The assistant answers in the language of the guest's last message.
- The menu inside WhatsApp. A catalogue by category; the guest picks and sends the cart. Where there is no catalogue, the menu comes as a message.
- Remembers the guest. “Same as last time?” and “same car as last time?” are one word away.
- One suggestion, never twice. A brownie with the coffee, with its photo, as its own short message.
- A person when asked. A guest who asks for a person, or complains, reaches the team. The assistant steps back until the team hands the chat back.
- Nothing to install. The guest never leaves WhatsApp.
For the team
- The shift phone on WhatsApp. Every order with Accept and Decline, then Ready and Collected. A decline asks for a reason and the guest gets it.
- The window view on any phone or computer. Waiting, Preparing, Ready, Chats. Switches for drive thru and take away. Alerts and a chime. It lives on the home screen like an app.
- A ticket prints on Accept, on a kitchen or counter printer.
- One number for the team, or one per branch.
For the owner, the management portal
- Dashboard. Revenue by day, split by how the guest ordered: typed, voice note or catalogue. Orders by hour. Top items. From chat to cup: how many chats became orders. Ratings.
- Reports for any period and any branch: daily close, peak hours, item sales, add ons and upsells, guests new and returning, lost orders, service speed, ratings and complaints, branches side by side, the WhatsApp line and its cost, month end to print.
- Chats and complaints. Answer a waiting guest from the portal, close complaints, read the ratings in the guests' words.
- Setup. Items and pictures, add ons, upselling pairs, the WhatsApp line, the catalogue, branches, users and devices. The venue's look: logo and colours on every page.
- Guests, A to Z. Each guest's orders, ratings and a note. Forget a guest on request: the name and number go, the sales stay for the reports.
- Offers. Type the offer once; it goes on WhatsApp to every guest who ever wrote to the line, in their language. A guest who writes STOP gets no more.
Drive thru, take away or delivery. The flow fits the venue.
Pays at the window, on delivery, or by the venue's own payment link.
Live in days. The menu loads from a file, the WhatsApp line connects, the team signs in with a PIN.
04Infrastructure
Infrastructure, built from the cable up.
Our second line of business: structured cabling, networks, WiFi, CCTV and AI cameras, access control and smart home automation for hotels, towers, retail, restaurants and homes. And we supply the hardware too.
Structured cabling
Racks, patch panels and data rooms: labelled, tested, built to be found again in ten years.
Network
One network for the whole site: switches and routers designed and configured as one, with staff, guests and devices kept apart.
WiFi
Coverage that reaches every corner, surveyed and heat-mapped before and after.
CCTV and AI cameras
IP cameras and recorders, with AI alerts for what matters: a door held open too long, a face on your watch list.
Access control
Card, PIN or phone access, with a log of every entry. Intercom and visitor management for towers and villas.
Smart home automation
Lighting, climate, blinds, audio, cameras and the door on one panel and one phone. You leave, and it locks up behind you.
Hardware supply
Servers, workstations, screens, network gear and cameras, supplied as a partner of HP, Dell, Belden and Lenovo and configured before they ship.
Partners and supplyHPDellBeldenLenovo
Every cable labelled and tested
Designed, supplied, installed and maintained by one team
05Book a demo
See it on your own menu.
A demo on your menu and tables.
We call back within one working day.
- Running in a week.A first outlet usually runs within a week.
- Start with the till.Then guest pages and bookings, when the team is comfortable.
Book a demo
